FAQs أسئلة مكررة

1. What is Qareeb.com?

Qareeb.com delivers groceries from the stores you love to your doorstep in as little as one hour! Our professionally trained and experienced Personal Shoppers pick the best produce and items and deliver them speedily and safely to you.


2. What stores are supported?

Qareeb.com strives to partner with high-quality supermarkets and specialty stores near you, offering a full and varied selection of items at a range of price points (from low to high). Please note that Qareeb.com is an independent company that is not owned by any of the stores we cover and is not

necessarily affiliated with, endorsed, or sponsored by any of the retailers mentioned on this website.


3. Do you serve my area?

Currently, we serve selected areas in Riyadh, Jeddah but we are constantly adding new stores all the time. You can check if Qareeb.com serves your location by downloading the App or using our Website. Simply select your area from available districts list to see what stores are available in your location. We are coming to more areas soon!


4. How fast do you deliver?

Very fast! We can deliver to you in the next 1 or 2 hours, or at any other two-hour Delivery slot today and in the next 6 days subject to store opening days. Depending on store from order placed and your order list, delivery from hyper store may take some extra time while from Baqala or nearest store deliver in one hour.


5. How much does delivery cost?

Delivery charges may vary based on store, please refer to store home page for delivery charges information.


6. What are the delivery hours?

Our delivery hours are based on the opening hours of the stores we work with. For most stores, we can deliver between 10 am and 10 pm, Saturday to Friday (including Public Holidays).


7. Is there a minimum Order Limit?

For most of our stores, there is a minimum order limit, you can check minimum order limit from store home page or upon checkout, system will not allow to checkout if total order amount is smaller than minimum order limit. However, please note that minimum spend varies from store to store.


8. What happens if something is out of stock?

When something is out of stock at the store, we do our best to replace it with a similar item. Upon checkout, you can enter instructions in comments box to let your shopper pick the replacements themselves, have them call you with suggestions or ask that no replacements be provided at all.


9. Are there price differences from the store? 

Our prices will differ from the in-store price due to a small service charge that we add to the in-store price.

In either situation above, if you notice an item that you think is priced incorrectly, please reach out to us and we will strive to find a fair solution! We reserve the right to cancel items that are priced incorrectly.


10. How do I check the status of my order?

You will be notified in real-time when your order is received, When we are shopping, when it is on its way and when it has almost arrived. Remember to turn on your push notifications in your phone settings. You can also go to “My Order Status” to check on the status of your order.


11. Can I make a change to my order?

You can make changes to your order by contacting our customer service until our shopper complete shopping. After that, unfortunately we won’t be able to make changes to your order.


12. What is your cancellation policy?

Once your order is placed & our shopper has started picking the items; for technical reasons, you cannot cancel your order. However, you have the option to check all your items before accepting them at the door.


13. How do I report a problem with my order?

If you have any problems with your order, please simply write to&nbsp;<a href="mailto:mysupport@happyfresh.com">support@qareeb.com </a>Please note that for refunds request store

policies apply, perishable and fresh items are not refundable. Complaint or refund request must be made within 24hours after your order has been delivered. Refunds will not be provided if you do not reach out to us regarding your desired refund within the aforementioned time frame.


14. What happens if I choose to pay by card?

We will authorize a small sum for card verification purposes. You will not be charged for this amount.

Please note that if you chose to pay by debit card, your card may be charged the full amount of your total bill once you complete the checkout process on our app/website.


15. When will I receive my refund? 

If you paid using credit or debit card, your refund will be paid back into your card within 21 working days. Please note that it may take longer for certain banks to proceed with your refund. Furthermore depending on your bank, your refund may only be reflected in your subsequent month’s bank statement (based on date of delivery).

If you paid using cash on delivery, your refund will be paid to you in the form of a voucher code, which will be sent to you within 5 working days or may directly added to your store credit. This voucher code/store credit will entitle you to a discount on your next order equivalent to the refund amount.


16. How do I review my receipt?

You will receive your receipt via email after you have received your delivery.


17. How do I return items?

Should you find that any items you receive are incorrect or not up to your satisfaction, you can reject it on the spot by letting our driver know. We will only charge you for items, which you accept.

Once you have confirmed the items you have received and accepted them, the transaction is considered finalized and any further returns will be up to management discretion. If you believe you have a valid reason or complaint, please go to your order history and submit return for every item you



18. Who will select my items?

Your grocery will be selected by specially screened and professionally trained Personal Shoppers.


19. What happens to my discount if there are items out of stock?

All our promotions apply to the net value of the delivered items (Adjusted after out of stock replacements). For example: If you place an order worth SR500 and have a discount code for 20% OFF on your order. However, in cases where your original SR500 has SR80 worth of out of stock items; the 20%

discount will apply to the net value of your order i.e. SR420.


20. I have many more questions for you!

Let us know! We will be waiting eagerly at&nbsp;<a href="mailto:support@qareeb.com">support@qareeb.com</a>&nbsp;